Returns/Exchanges
All sales are final. We do not offer refunds for change of mind.
Please review your order carefully before purchasing.
Exceptions – Damaged or Incorrect Items:
If your order arrives damaged or with an incorrect item, please contact us within 7 days of receiving your purchase. We will do our best to resolve the issue through a replacement or appropriate solution.
Customs & Import Taxes:
Please note that customs duties, tariffs, and import fees are the responsibility of the customer and are non-refundable. For more information on how customs charges work, please see our Customs & Taxes page.
How to Contact Us:
- Email: support@holakorea.shop
- Hours: Monday to Friday, 10:00 AM – 6:00 PM KST
By placing an order, you acknowledge and agree to our returns, exchanges, and customs policy.