Shipping/Customs

Important Information for International Shipping

At Hola Korea, we strive to deliver your products quickly and securely, but please keep the following in mind when placing international orders:

Customer Responsibility:

All import taxes, duties, customs fees, and any other charges related to customs are the full responsibility of the customer. Hola Korea is not responsible for these additional charges or delays caused by customs processes.

Processing & Shipping:

Orders are processed within 1–3 business days. Once shipped, you will receive a tracking number. Delivery times may vary depending on your country, local postal services, and customs efficiency.

Check Local Regulations:

We recommend checking with your country’s customs office for possible fees, restrictions, or required documentation before placing your order. Some products may be subject to local regulations or require special import approval.

Delays & Holds:

If a package is held at customs, Hola Korea is not responsible for delays, additional fees, or loss of products caused by the customs process.

Returns & Exchanges:

Returns are only accepted if the product arrives damaged or incorrect. Additional costs related to customs, import fees, or shipping are non-refundable.

Contact:

For any questions about international shipping or customs, please email us at support@holakorea.shop, and we’ll be happy to assist you.

📦 Frequently Asked Questions About Customs & Taxes

Will I have to pay taxes or duties when I receive my order?

Yes. Many countries around the world charge import duties, VAT, or other taxes on international packages. These costs are not included in Hola Korea’s prices or shipping fees.

How much will I have to pay?

It depends on your country’s customs regulations, the value of your order, and the type of product.

  • Some countries have minimum thresholds (small orders may be exempt).
  • Others apply taxes or duties to nearly all imports.

Who is responsible for paying these taxes?

The customer is responsible for paying any import duties, VAT, or local taxes at the time of delivery. Hola Korea cannot control or estimate these charges, as each country sets its own rules.

Examples of possible charges (for reference only – actual fees may vary):

  • Brazil: Orders over $50 may pay 60% or more in taxes.
  • Chile: VAT 19% + duty (some products exempt).
  • Colombia: VAT 19% + duty (depending on the product).
  • Argentina: Duties 22–35% + VAT 21%.
  • Uruguay: Exempt for up to 3 packages under $200 (if pre-registered).
  • Europe/Other Countries: Each country has its own thresholds, VAT rates, and duties.

Tips for Customers:

  • Check your country’s customs website before purchasing.
  • Consider combining items in larger orders, as taxes and shipping are often more cost-effective on higher-value packages.